Here are the answers to the most frequently asked questions.
See all frequently asked questionsYes. You can change your pricing option anytime before the auction start date.
Followmybid’s platform fees include a per-transaction fee and a platform service fee. These fees are necessary to keep the platform running smoothly and to cover administrative and online payment processing costs with Stripe.
If a Stripe account has not been set up yet:
The auction administrator will receive an invoice by email to pay the service fees after the auction closes.
If a Stripe account has been set up:
Once the auction closes, the service fees will be calculated and deducted automatically from the total amount of the successful bidders’ and donors’ invoices.
Yes. Set up a Stripe account when creating the auction. In addition to facilitating automated payment management by depositing funds directly into the organization’s bank account, setting up a Stripe account offers an optimal transaction solution. Once the auction closes, invoices are automatically generated and sent to the successful bidders and donors, who can pay online with their credit card via Stripe.
Once the auction closes, successful bidders and donors will receive an invoice by email.
We use an automated payment system to send invoices automatically after the auction closes. Successful bidders and donors can pay their invoices online securely with Stripe using their credit card.
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