Frequently asked questions

Do you have questions? We're here to answer them! Here are answers to our most frequently asked questions. If yours isn't on the list, please don't hesitate to contact us!

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General information

What is an online auction platform?

An online auction platform is a web application that allows you to create your own online auction. From the participants' perspective, the platform allows you to create an account, place bids and win items from a cell phone or laptop computer.

A Followmybid online auction is therefore an auction where the registration, bids, and payments are done through a personalized website.

In what languages is the platform available?

Followmybid offers all services in English and French.

You may choose to hold the auction in just one language or to make it bilingual so participants may view it in the language of their choice.

Who developed Followmybid?

Followmybid was developed by Nmédia, who built the architecture and application structure based on their experience and knowledge of the web sector.

Nmédia has been guiding clients in achieving their web, mobile and software projects for the past 20 years. Today, the company boasts more than 750 project accomplishments and a team of nearly 100 professionals, gathering specialists in all specialties relating to web, mobile and software development.

The company has evolved to the rhythm of innovation while being driven by the values of creativity, discipline, collaboration, responsibility and fun. Though the past few years have been synonymous with growth, Nmedia has succeeded in preserving the fundamental culture of the business, namely the high value it places on human capital and skills.

Today, a complete multidisciplinary team is designated to Followmybid. More than 20 professionals from varied fields of expertise are working hard to improve the platform and maximize your user experience.

To learn more about this terrific team, please visit the website of Nmédia, our digital ally.

What is the average length of an online auction?

We suggest holding 2-week auctions. However, you are free to decide the optimal timeframe for your event.

The closing of a classic auction designates the moment where the last bid placed on an item transforms into the winning bid, but we also offer the possibility to create a soft closure.

The soft closing allows the auction to be extended 1 minute after each bid, giving participants the opportunity to continue bidding on a coveted item until no one else bids. This feature also avoids participants only bidding at the last second to obtain the item.

Should I expect changes to be made to the platform?

Yes, it's possible. Followmybid is a platform in constant evolution. We add, modify and improve features as we judge necessary and we always remain available to react to our clients' needs. If you have a Followmybid account, we will communicate with you via email to inform you of changes made to the platform.

Is it easy for participants to make the transition from a traditional silent auction to an interactive digital one?

Yes. Our application is very simple to use. Guests need only follow the instructions that are sent to them by email or telephone to create their accounts. However, we recommend naming someone who will be able to respond to participants' questions as they arise.

In addition, if you are holding a physical event to accompany the online auction, having assistants present may help reassure those who are resistant to change, those who have a problem with their cell phone or those who would like someone to follow up on an item for them. It is also possible to give assistants the ability to bid for participants who so wish by giving them an assistant access to the platform.

What should I do if one of my participants doesn't have a cell phone?

The possibility of someone not having a cell phone must be anticipated prior to the auction. Various options are available to you, depending on the chosen format.

If you create an auction 100% online, know that the platform is accessible via Internet from any device such as a computer or tablet. If a participant does not supply a telephone number, communications will be sent by email.

If your auction is accompanied by an in-person event, the participant who does not have a phone could use a tablet provided for such a case or ask an assistant to bid in their place. If not, we strongly suggest the presence of at least one on-site coordinator able to administer the platform as this person can also be authorized to bid on someone's behalf. In all cases, it's important to think about this question before the auction is held.

Payments

Does Followmybid take a percentage of revenues generated by the auction?

No. All the money collected goes directly to your organization.

However, if you chose to use the Stripe payment platform, they may impose service fees.

How do participants proceed to payment for their items and donations?

We use the Stripe platform to proceed to payment. When the auction is finished, invoices are generated and sent automatically to the winners and donors. They may also pay by credit card right on the platform.

If you prefer not to use Stripe, you may also collect payments independently.

Price

What is included in the price?

  • Platform access
  • Guidance for getting started on the platform
  • An auction of the duration of your choice
  • An unlimited number of items, participants and partners
  • As much technical assistance as you need!

Is it possible to have an annual subscription?

Not at this time.

However, we have a dedicated team that is constantly improving the platform and user experience. So, stay tuned to what is coming next!

How do I get access to the platform?

We are honoured that you asked this question! To get your own access, contact us.

How do I proceed with payment for your services?

At the end of your auction, we will send you an invoice.

You may settle the invoice through Stripe, electronic transfer or by cheque.

Technical assistance

Is the platform adapted to all operating systems?

Yes. You can access Followmybid from a computer, tablet or cell phone, regardless of whether you are using iOS, Android, Microsoft, or another OS.

Can I get a demonstration?

Are you still hesitating? Contact us for a demo and discover how the platform works before making a decision.

What is included under technical assistance?

Guidance for getting started on the platform and support if you have any technical questions along the way.

Auction set-up

Is there a limited number of items or participants?

No. The possibilities are ENDLESS. You can add as many items as you want and invite as many participants as you so desire.

As the organizer, what are my responsibilities?

Our platform takes on a large part of the work associated with organizing an online auction, but unfortunately it cannot do everything! So, you must:

  • Solicit items and partners
  • Import images and item descriptions
  • Import your participant base and send invitations
  • Set up the platform to meet your needs
  • Manage payments

The good news is that we make all the tools you need available so your work is as fun and easy as possible!

In what ways can the platform be customized?

You may add your logo, change the platform to your colours, import images and much more.

Do I need to contact technical assistance every time I want to modify my auction?

No! Absolutely everything can be modified at all times completely autonomously.

When I purchase the platform, how much time will I have to wait before I can proceed with planning my first auction?

You must plan 3 business days for our team to create your access and connect it to the online platform.

Will my auction be online while I prepare the configuration?

No. Your auction will not be online until you publish it.

Can I change items once they are created?

Yes. You may change, remove or add items all throughout your auction.

If my event is tomorrow, can I use your platform?

Unfortunately, no. You must plan 3 business days to create your account and give access to the platform. Plus, you need to reserve some time to configure your auction and add your items!

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